FAQs

Can I Get A Refund?

It depends on the situation. For instance, if you've already placed your order via our online ordering system and the order has been submitted, you can receive a 90% refund (full refund less 10% administrative & processing fees as long as cancellation occurs at least 24 hours in advance of the delivery). However, if you [...]

2019-07-10T17:24:50+00:00July 10th, 2019|

Where Are My Bikes?

If it's past check-in time at your rental and you haven't located your bikes yet, please check under the door mat or in the door jam just outside your front door for a receipt that will have identification numbers and a lock code assigned to you/your party. Check the nearest bike rack to the unit [...]

2019-07-10T17:11:56+00:00July 10th, 2019|

What Time Will You Pick Up My Bikes?

We do not pick-up at a specific time, however, we begin our pick-ups first thing in the mornings. If you would like to request a later day pick-up, please let us know as soon as possible and we’ll do our best to accommodate your request. However, this is not always possible if the inventory is [...]

2019-07-10T17:06:19+00:00July 10th, 2019|

Can I get my bikes delivered in the morning?

Delivery times are not guaranteed. If you should require a specific time frame for bikes to arrive, please call our office to make a request. If you would like your bikes delivered prior to 10:00 a.m., we suggest ordering delivery a day prior to the arrival date. Please know that we make every effort to [...]

2019-06-05T17:31:54+00:00June 5th, 2019|

How do I find pricing on the website?

Please click BOOK NOW or click the orange "book now" button in the upper/right-hand corner of the web page, which will direct you to our secure ordering page (don't worry, you don't have to place an order to check pricing, the dates you enter will prompt our system to provide the pricing for those dates).  Complete [...]

2019-02-05T16:47:37+00:00January 22nd, 2019|

How do I find my receipt/bikes/lock combo?

Once we deliver the bikes and lock them up outside of your rental property we will go to the front door and knock/ring doorbell.  If no one from your party is present at the time of delivery, we will leave your receipt under the doormat OUTSIDE the front door to your house/villa.  If no doormat [...]

2019-01-23T17:42:46+00:00January 22nd, 2019|

Do I have to lock my bikes?

YES, absolutely!!!   It is your responsibility to keep your bikes LOCKED UP at all times when you're not using them. There is a $ 250.00 stolen bike fee. Bicycle thefts are on the rise in Hilton Head. If you leave it unlocked it will get stolen.

2019-01-22T18:22:14+00:00January 22nd, 2019|

What are the bicycle rules on the island?

Follow the flow of traffic. Cars have the right of way in Plantations. Ride on the bike paths as that's what they are for. Do not ride on roads that have bike paths adjacent to them. Stay on the paths and off the roads. Bike paths are marked in many locations on posted maps. You can view a [...]

2019-02-05T16:23:11+00:00December 19th, 2018|