It depends on the situation. For instance, if you’ve already placed your order via our online ordering system and the order has been submitted, you can receive a 90% refund (full refund less 10% administrative & processing fees as long as cancellation occurs at least 24 hours in advance of the delivery). However, if you cancel any order (regardless of whether it was placed online or over the phone) less than 24 hours prior to the delivery date, a $25 cancellation fee will be incurred. We do not give any refunds once rentals have been loaded onto trucks and left the warehouse, or once the delivery of your order has taken place. If you need a refund for another particular reason, that would be at the discretion of management.