If a national state of emergency is declared due to hurricane or other reasons, all items/bikes will be picked up by our staff as soon as possible for safe keeping and security purposes. Due to circumstances being beyond our control, there can be no refunds if this situation occurs. Also, please be advised that the [...]
It depends on the situation. For instance, if you've already placed your order via our online ordering system and the order has been submitted, you can receive a 90% refund (full refund less 10% administrative & processing fees as long as cancellation occurs at least 24 hours in advance of the delivery). However, if you [...]
If it's past check-in time at your rental and you haven't located your bikes yet, please check under the door mat or in the door jam just outside your front door for a receipt that will have identification numbers and a lock code assigned to you/your party. Check the nearest bike rack to the unit [...]
We do not pick-up at a specific time, however, we begin our pick-ups first thing in the mornings. If you would like to request a later day pick-up, please let us know as soon as possible and we’ll do our best to accommodate your request. However, this is not always possible if the inventory is [...]
We accept Visa, MasterCard and Discover. We do not accept American Express.
Delivery times are not guaranteed. If you should require a specific time frame for bikes to arrive, please call our office to make a request. If you would like your bikes delivered prior to 10:00 a.m., we suggest ordering delivery a day prior to the arrival date. Please know that we make every effort to [...]
Yes, we have men bikes with oversized frames. Be sure to request one if you are over 6'2".
Please click BOOK NOW or click the orange "book now" button in the upper/right-hand corner of the web page, which will direct you to our secure ordering page (don't worry, you don't have to place an order to check pricing, the dates you enter will prompt our system to provide the pricing for those dates). Complete [...]
Once we deliver the bikes and lock them up outside of your rental property, we will leave your receipt under the doormat OUTSIDE the front door to your house/villa. If no doormat exists, the receipt will be wedged in the door jam. On this receipt you will see, in the lower left corner, a 4 [...]
YES, absolutely!!! It is your responsibility to keep your bikes LOCKED UP at all times when you're not using them. There is a $ 250.00 stolen bike fee. Bicycle thefts are on the rise in Hilton Head. If you leave it unlocked it will get stolen.